Hearing from our customers

What have our customers told us they want from our business plan?

What have we changed as a result of their feedback?

We've ensured:

• Our Water Resources Management Plan (WRMP) prioritises demand-side reductions and leakage first while securing a range of strategic options to protect supplies in the future
• Our work on biodiversity will extend our existing collaborative partnerships
• Our plans to reduce abstraction from chalk aquifers will go beyond what is legally required
• We extend our lead replacement plans to proactively focus on customer pipes as well as our own pipes
• We will pace our delivery on ‘net zero’ to ensure we optimise new technologies
• We have a mix of support options to help reduce costs and improve services for those more vulnerable in our communities